Warranty

Every product ships with its manufacturer warranty. Our UK team handles the paperwork on your behalf so you don't have to.

Placeholder content · final policy wording lands in Phase 2

Standard cover

  • IP phones & DECT: 24 months unless noted on the product page.
  • PoE switches & routers: 36 months.
  • Headsets and accessories: 12–24 months by manufacturer.
  • Refurbished: 12 months.

How to claim

Start the claim from your order in the portal. We send a replacement first in most cases and arrange collection of the faulty unit after you're back online.

What's not covered

Physical damage, water ingress on non-rated devices and firmware tampering fall outside warranty. We can still help — contact support and we'll quote a per-case repair.