Returns policy

You can return any unopened item in its original packaging within 30 days of delivery for a full refund. The product must be unused and resaleable.

Start a return from your order history — pick the items, choose a reason, and we'll email a prepaid returns label.

If something arrives damaged or develops a fault within its warranty period, start a return and tell us what's happening. We'll pre-authorise a replacement so you are not waiting for diagnosis before you can keep working.

Refurbished stock ships with a 12-month warranty and the same 30-day change-of-mind policy as new stock.

For orders over 10 items we arrange a scheduled collection rather than drop-off at a carrier counter. Your account manager will coordinate it with you.